Customer service

After you have completed your order, multiple (logistical) processes are set in motion right after the order. It is therefore unfortunately not possible to cancel or change the order.

After you have completed your order, multiple (logistical) processes are set in motion right after the order. It is therefore unfortunately not possible to cancel or change the order.

Have you found a suitable plant? Great! You can pay your order via the following payment options:
- PayPal
- Creditcard
- Apple Pay
- Bancontact
- EPS
- Giropay
- iDeal
- Sofort
- Klarna Afterpay

*Important: We do not deliver to Monaco and Andorra

Shipping and delivery during holidays

We do not ship or deliver during holidays. It is therefore possible that your order will be processed and delivered later than expected. This applies to the following holidays for all European countries:

• Easter
• Labour Day
• Pentecost
• Ascension Day
• Christmas
• New Years Day

National public holidays also apply.

If the delivery of the parcel to a home or office address is not possible, the parcel will be delivered to a neighbour. If there are no neighbours present to accept the parcel, it will be sent to a pick-up point.

Once your parcel has been picked up by the delivery company, you will receive an email containing tracking information.

As long as the product is undamaged, you can return your purchase, in the original packaging within 14 days of receipt. Did you order a plant? Living and perishable products, such as plants, are legally excluded from this right of withdrawal. Unfortunately, it is no longer possible to return a plant.

Have you received a damaged product? Please report it to our customer service within 48 hours of delivery at info[at]studioplant.com. We will then take a look at it and try to find a suitable solution. In case of a damaged product, it is wise to send photos showing the damage to the plant. Did you receive the wrong plant or did something else go wrong with your order? We unfortunately make mistakes from time to time. Fortunately, we always learn from them. Please contact our customer service at info[at]studioplant.com within 48 hours of receiving the wrong order.

As soon as we have received your return, the amount will be transferred to your account within 14 days. You will receive the purchase amount under the name Studioplant.

No. We can be very short about this question. Plants are natural products and therefore almost certainly differ from product photos. These characteristics make plants extra special and unique. Plants are not exactly the same size as shown. Please note that the delivery height may vary 10%.

Our shipping costs are 5 euros, however there is good news! If your shopping cart reaches above our threshold amount, we will pay the shipping costs.

You will receive an email from the delivery company containing the tracking information. Normally you will receive this email within 3 business days. Did you not receive an email, and 5 business days have already passed? Then please contact us: info[at]studioplant.com including the order number.