Delivery & Returns

Would you like to know everything about the shipment of our plants? Are you curious about the packaging, or just curious when you can expect your order? Then you’ve come to the right place.

Delivery

I have entered a wrong address, can I still change it?

After an order is placed, the order is immediately sent to the grower, including the delivery address. Should there be a mistake in the address, please report this within a few hours after placing the order. Perhaps we can still change the address.

If you have entered a wrong address, the package will be sent to the address entered if the postcode and house number are a match.

If the house number and the postcode do not match, the parcel will be returned. We will then send the parcel to the correct address as quickly as possible, but this does have consequences for the condition of the plant. We are not responsible for this.

With a wrong address we think of:

  • Wrong house number
  • Wrong postal code
  • No house number

Can I send my parcel to a parcel pick-up point?

No. It is not possible to send a parcel to a pick-up point.

If the delivery of the parcel to a home or office address is not possible, the parcel will be delivered to a neighbour. If there are no neighbours present to accept the parcel, it will be sent to a pick-up point.

When will my order be delivered?

CountryDelivery time
(in working days)
The Netherlands1 - 3 days
Belgium1 - 3 days
Luxembourg2 - 5 days
Germany2 - 5 days
France3 - 6 days
Austria3 - 7 days

Can I cancel my order?

Unfortunately not. The order will be processed and directly sent to the grower. The logistical process at PostNL is also set in motion immediately after an order. As long as the product is undamaged, you can return your purchase within 14 days of receipt.

Did you order a plant? Living and perishable products, such as plants, are legally excluded from this right of withdrawal. Unfortunately, it is no longer possible to return a plant.

Can I return my order?

As long as the product is undamaged, you can return your purchase, in the original packaging within 14 days of receipt.

Did you order a plant? Living and perishable products, such as plants, are legally excluded from this right of withdrawal. Unfortunately, it is no longer possible to return a plant.

How much are the shipping costs?

Good news! We ship your order for free within The Netherlands, Belgium and Germany.

Do you support evening delivery?

No. Evening delivery is unfortunately not yet possible.

I haven't received an email with tracking information. Now what?

You will receive an email from PostNL containing the tracking information. Prefer evening delivery? Please contact us via [email protected].

*PostNL strives, together with the growers, to deliver your order within 48 hours. If the delivery is delayed, or if an order is unexpectedly not or only partially carried out, the customer will be notified as soon as possible.

Returns

I have not received my order. What should I do?

Please contact our customer service at [email protected] Please include the order details, such as the order number, in your message. Did you receive a track and trace from PostNL? If so, please also send us the track and trace number. With this information we can help you faster.

I have received a damaged or wrong product.

Have you received a damaged product? Please report it to our customer service within 48 hours of delivery at [email protected] We will then take a look at it and try to find a suitable solution. In case of a damaged product, it is wise to send photos showing the damage to the plant.

Did you receive the wrong plant or did something else go wrong with your order? We unfortunately make mistakes from time to time. Fortunately, we always learn from them.

Please contact our customer service at [email protected] within 48 hours of receiving the wrong order.

I am not satisfied with my order. What should I do?

Our plants are sent directly from the grower. Both the grower and PostNL carry out quality checks, after which the plants are packed in a professional manner. The same applies to flower pots and accessories.

If the plant you have received does not meet your quality expectations, you can contact us at [email protected] Please send along some photos of the plant as well. We can then check if something went wrong during the quality check.

If the plant does not meet the quality standard, we will contact you as soon as possible to look for a suitable solution.

Which products can be returned?

Are you disappointed with the products you ordered? Hopefully we can make you happy again soon. You have the right to return products within 14 days of receipt, without giving any reason.

Please note! Live and perishable products, such as plants, are legally excluded from this right of withdrawal.

Indoor plants may therefore not be exchanged or returned.

Did you order a flower pot, but is it not quite to your liking? Then of course you can exchange or return it. The same applies to accessories such as plant nutrition.

How do I return a product I ordered online?

We hope it is not necessary, but you have the right to return an online product within 14 days without any reason. Please use our return form to do so.

Please note! The costs for returning an item are to be paid by the buyer. When returning or exchanging products, we expect them to be returned in good condition. This means: the products must be returned in their original packaging, unused and undamaged. This way we can make someone else happy with your returned product.

Within what time frame will I receive my refund?

As soon as we have received your return, the amount will be transferred to your account within 14 days. You will receive the purchase amount under the name Studioplant.