FAQs

Is your question not included? Please let us know!

General

How can I contact you?

Please feel free to contact our customer service team via our contact form or by info[at]studioplant.com.

Are the plants the same as in the product photos?

We can be very short about this question. Plants are natural products and therefore almost certainly differ from product photos. These characteristics make plants extra special and unique. Plants are not exactly the same size as shown.

Please note! That the delivery height may vary 10%.

Which payment methods do you accept?

Did you find a nice plant? Great! You can pay for your order using the following payment options:

  • PayPal
  • Creditcard
  • Apple Pay
  • Bancontact
  • EPS
  • Giropay
  • iDeal
  • Sofort
  • Klarna Afterpay

Webshop orders

Which parcel service do you deliver with?

Delivery CountryParcel Service
The NetherlandsPostNL
BelgiumPostNL
FranceGLS
GermanyPostNL - Hermes Germany
LuxembourgPostNL - DPD
AustriaPostNL - Eurodis/DPD

 

When will my order be delivered?

Delivery CountryDelivery time (in working days)
The Netherlands2 - 3 days
Belgium2 - 3 days
France2 - 5 days
Germany2 - 5 days
Luxembourg3 - 5 days
Austria3 - 7 days

 

Shipping during holidays

We do not ship or deliver during holidays. It is therefore possible that your order will be processed and delivered later than expected. This applies to the following holidays for all european countries:

  • Easter
  • Labour Day
  • Pentecost
  • Ascension Day
  • Christmas
  • New Years Day

National public holidays also apply.

How much are the shipping costs?

Good news! We ship your order for free.

I have entered a wrong address, can I still change it?

After an order is placed, the order is immediately sent to the grower, including the delivery address. Should there be a mistake in the address, please report this within a few hours after placing the order. Perhaps we can still change the address.

If you have entered a wrong address, the package will be sent to the address entered if the postcode and house number are a match.

If the house number and the postcode do not match, the parcel will be returned. We will then send the parcel to the correct address as quickly as possible, but this does have consequences for the condition of the plant. We are not responsible for this.

With a wrong address we think of:

  • Wrong house number
  • Wrong postal code
  • No house number

Can I send my parcel to a parcel pick-up point?

No. It is not possible to send a parcel to a pick-up point.

If the delivery of the parcel to a home or office address is not possible, the parcel will be delivered to a neighbour. If there are no neighbours present to accept the parcel, it will be sent to a pick-up point.

Do you support evening delivery?

No. Evening delivery is unfortunately not yet possible.

I haven't received an email with tracking information. Now what?

You will receive an email from PostNL containing the tracking information. Prefer evening delivery? Please contact us via info[at]studioplant.com. 

Complaints

info[at]studioplant.comI have not received my order. What should I do?

Please contact our customer service at info[at]studioplant.com. Please include the order details, such as the order number, in your message. Did you receive a track and trace from the parcel service? If so, please also send us the track and trace number. With this information we can help you faster.

I have received a damaged or wrong product.

Have you received a damaged product? Please report it to our customer service within 48 hours of delivery at info[at]studioplant.com. We will then take a look at it and try to find a suitable solution. In case of a damaged product, it is wise to send photos showing the damage to the plant.

Did you receive the wrong plant or did something else go wrong with your order? We unfortunately make mistakes from time to time. Fortunately, we always learn from them.

Please contact our customer service at info[at]studioplant.com within 48 hours of receiving the wrong order.

I am not satisfied with my order. What should I do?

Our plants are sent directly from the grower. Both the grower and PostNL carry out quality checks, after which the plants are packed in a professional manner. The same applies to flower pots and accessories.

If the plant you have received does not meet your quality expectations, you can contact us at info[at]studioplant.com. Please send along some photos of the plant as well. We can then check if something went wrong during the quality check.

If the plant does not meet the quality standard, we will contact you as soon as possible to look for a suitable solution.

Returns

Can I cancel my order?

Unfortunately not. The order will be processed and directly sent to the grower. The logistical process at PostNL is also set in motion immediately after an order. As long as the product is undamaged, you can return your purchase within 14 days of receipt.

Did you order a plant? Living and perishable products, such as plants and terrariums, are legally excluded from this right of withdrawal. Unfortunately, it is no longer possible to return a plant.

Can I return my order?

As long as the product is undamaged, you can return your purchase, in the original packaging within 14 days of receipt.

Did you order a plant? Living and perishable products, such as plants and terrariums, are legally excluded from this right of withdrawal. Unfortunately, it is no longer possible to return a plant.

Which products can be returned?

Are you disappointed with the products you ordered? Hopefully we can make you happy again soon. You have the right to return products within 14 days of receipt, without giving any reason.

Please note! Live and perishable products, such as plants and terrariums, are legally excluded from this right of withdrawal.

Indoor plants and terrariums may therefore not be exchanged or returned.

Did you order a flower pot, but is it not quite to your liking? Then of course you can exchange or return it. The same applies to accessories such as plant nutrition.

How do I return a product I ordered online?

We hope it is not necessary, but you have the right to return an online product within 14 days without any reason. Please use our return form to do so.

Please note! The costs for returning an item are to be paid by the buyer. When returning or exchanging products, we expect them to be returned in good condition. This means: the products must be returned in their original packaging, unused and undamaged. This way we can make someone else happy with your returned product.

Within what time frame will I receive my refund?

As soon as we have received your return, the amount will be transferred to your account within 14 days. You will receive the purchase amount under the name Studioplant.

Data

Which data does Studioplant collect?

All data that we store can be viewed in our privacy policy.

We will not store data any longer than necessary. In all cases we will keep your data for a maximum of 1 year. Data provided by cookies will also be stored for up to one year. Which cookies we use and what we do with them? Read about it on our privacy policy page.

Can I get access to my data at Studioplant?

Yes, of course! Please fill in our contact form with the subject line 'Access to personal data'. We aim to process your request within 7 working days.

Can I have my personal data removed from Studioplant?

Deleting personal data is of course possible. Please fill in our contact form with the subject "Deleting personal data". We aim to process the request within 7 days.