The Netherlands: 1 - 3 working days Belgium: 1 - 3 working days Luxembourg: 2 - 5 working days Germany: 2 - 5 working days France: 3 - 6 working days Austria: 3 - 7 working days.
I'm not at home at the time of delivery, what should I do?
If the delivery of the parcel to a home or office address is not possible, the parcel will be delivered to a neighbour. If there are no neighbours present to accept the parcel, it will be sent to a pick-up point.
How can I track my order?
Once your parcel has been picked up by PostNL, you will receive an email containing a Track & Trace. On this page you can view the status of the shipment.
As long as the product is undamaged, you can return your purchase, in the original packaging within 14 days of receipt. Did you order a plant? Living and perishable products, such as plants, are legally excluded from this right of withdrawal. Unfortunately, it is no longer possible to return a plant.
I have received a damaged or wrong product.
Have you received a damaged product? Please report it to our customer service within 48 hours of delivery at [email protected] We will then take a look at it and try to find a suitable solution. In case of a damaged product, it is wise to send photos showing the damage to the plant. Did you receive the wrong plant or did something else go wrong with your order? We unfortunately make mistakes from time to time. Fortunately, we always learn from them. Please contact our customer service at [email protected] within 48 hours of receiving the wrong order.
Within what time frame will I receive my refund?
As soon as we have received your return, the amount will be transferred to your account within 14 days. You will receive the purchase amount under the name Studioplant.
No. We can be very short about this question. Plants are natural products and therefore almost certainly differ from product photos. These characteristics make plants extra special and unique. Plants are not exactly the same size as shown.
How much are the shipping costs?
Good news! There are no shipping costs.
I haven't received an email with tracking information. Now what?
You will receive an email from PostNL containing the tracking information. Normally you will receive this email within 3 working days. Did you not receive an e-mail, and 5 working days have already passed? Then please contact us: [email protected]