Delivery

Would you like to know everything about the shipment of our plants? Are you curious about the packaging, or just curious when you can expect your order? Then you’ve come to the right place.

Frequently asked questions

When will my order be delivered?

After shipping the package, within 2-3 working days, delivery usually takes place up to:

Country Delivery time (in working days)
The Netherlands 2 days
Belgium 2 days
France* 2 - 5 days
Germany 2 - 5 days
Luxembourg 3 - 5 days
Austria 3 - 7 days

*Important: We do not deliver to Monaco and Andorra

Shipping and delivery during holidays

We do not ship or deliver during holidays. It is therefore possible that your order will be processed and delivered later than expected. This applies to the following holidays for all european countries:

  • Easter
  • Labour Day
  • Pentecost
  • Ascension Day
  • Christmas
  • New Years Day

National public holidays also apply.

How much are the shipping costs?

Good news! We ship your order for free.

I have entered a wrong address, can I still change it?

After an order is placed, the order is immediately sent to the grower, including the delivery address. Should there be a mistake in the address, please report this within a few hours after placing the order. Perhaps we can still change the address.

If you have entered a wrong address, the package will be sent to the address entered if the postcode and house number are a match.

If the house number and the postcode do not match, the parcel will be returned. We will then send the parcel to the correct address as quickly as possible, but this does have consequences for the condition of the plant. We are not responsible for this.

With a wrong address we think of:

  • Wrong house number
  • Wrong postal code
  • No house number

Can I send my parcel to a parcel pick-up point?

No. It is not possible to send a parcel to a pick-up point.

If the delivery of the parcel to a home or office address is not possible, the parcel will be delivered to a neighbour. If there are no neighbours present to accept the parcel, it will be sent to a pick-up point.

Can I cancel my order?

Unfortunately not. The order will be processed and directly sent to the grower. The logistical process at the delivery company is also set in motion immediately after an order. As long as the product is undamaged, you can return your purchase within 14 days of receipt.

Did you order a plant? Living and perishable products, such as plants and terrariums, are legally excluded from this right of withdrawal. Unfortunately, it is no longer possible to return a plant.

Can I return my order?

As long as the product is undamaged, you can return your purchase, in the original packaging within 14 days of receipt.

Did you order a plant? Living and perishable products, such as plants and terrariums, are legally excluded from this right of withdrawal. Unfortunately, it is no longer possible to return a plant.

Do you support evening delivery?

No. Evening delivery is unfortunately not yet possible.

I haven't received an email with tracking information. Now what?

You will receive an email from the delivery company containing the tracking information. Prefer evening delivery? Please contact us via info[at]studioplant.com.